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Closing Issues from the Main Log

Close your Issues from the Log to save time and clicks.

You can now close issues directly from the Main Log using the Quick Update function - helping you manage and complete records more efficiently.

How to Close an Issue

  1. From the Main Log, locate the issue you want to close.

  2. Click the Quick Update button on the right-hand side of the issue.

  3. Add a Situation Update if needed, then select Save.

  4. If no further updates are required, choose Close Issue.

How to Reopen an Issue

If an issue needs to be reopened:

  1. Click into the issue record.

  2. Open the Status dropdown.

  3. Select Reopen Issue.

Tip
Use Quick Update to close straightforward issues without leaving the log - perfect for saving time on minor or resolved events.