---
title: Create a New Issue; How to create an issue using Smart Issue Completion
description: Smart Issue Completion
---

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# Create a New Issue; How to create an issue using Smart Issue Completion

## Smart Issue Completion uses Ravens powerful machine learning specific to your account to suggest Issue Categories, Notification Groups, and Processes (SOPs). This feature speeds up data capture, improves accuracy, and reduces ambiguity in category selection. It is available on both the web and the mobile app.

1. Type the issue title. Raven’s AI will work in the background to suggest the most accurate **Issue Categories** based on previous data.
2. Select a **Category** from the AI suggestions.
3. If the selected category has a linked **Priority**, it will auto populate.
4. Select the **Status**, which defaults to **Open**.
5. Select the **Location** by scrolling or typing to reduce the list.
6. Add the **Reporter**.
7. Select a **Notification Group** from the AI suggestions.
8. If a **Process** (SOP) is suggested, select it to include it in the issue response.
9. Enter a detailed **Description** to capture all relevant information.
10. Add any **Media** if applicable.
11. Press **Create** when you are ready to submit the issue.

**Tip**  
Providing a clear and detailed description improves the accuracy of future AI suggestions.

 

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