Creating a New Issue on Raven Mobile App
Creating a New Issue allows users to capture operational incidents quickly while ensuring responders have the information they need to take action. A well-documented issue improves communication, provides a clear audit trail, and ensures the correct teams are notified throughout the response.
Creating a New Issue
To create a new issue, navigate to the Log page, select Create, then choose New Issue.
Complete the issue form by providing:
- A clear title
- Categories
- Resolutions (if available)
- Description
- Log
- Map and venue location
- Supporting media
- Priority
- Status
- Process
- Teams to notify
- Reporter
If you're logging multiple issues, enable Create Another to keep the issue form open after each submission.
When all required information has been entered, select Create to save the issue. You can reopen the issue at any time to review or update its details.
Best Practices
For the most effective issue management:
- Use clear, descriptive titles.
- Include as much contextual information as possible.
- Attach supporting photos, videos, or documents where available.
- Verify the issue location before submitting.
- Notify the appropriate teams to ensure a timely response.