Main Log Page 📑

Accessing the Main Log Page

• Click the Log tab in the main menu.

• The page displays all Issues with key details:

  • IRN (unique autogenerated number)

  • Title

  • Status

  • Priority

  • Event

  • Process

  • Last Updated

• The list defaults to showing the most recently updated records first, with incomplete Issues highlighted.

Issues

What is an Issue

• An Issue represents any action recorded in the daily running log — including both routine activity and disruptions to normal operations.

• Issues should be handled at the lowest appropriate level and escalated only when necessary, following your organisation’s Priority Gradings and Notifications.

• Your organisation defines how Issues are used. They may include both disruptions and routine operational checks.

Viewing and Creating Issues

• View an Issue: Click the Issue Title or the three dots on the right-hand side.

• Create a New Issue: Click Create New at the top of the Issues list.

Checklists

• Raven supports custom checklist templates that help standardise recurring tasks.

Configuring Checklist Templates

• Go to the Management tab.

• Select Routine Task Checklist to create or modify templates.

Creating a New Checklist

• Confirm you have the necessary permissions.

• In the Log section of the left-hand menu, click New Checklist.

• Select the Event Log the checklist relates to.

• Choose the Checklist Type.

• Preview the task list and enter a Title for your checklist.

• Click Create.

• Your new checklist will now appear on the Main Log Page, ready for the assigned user to complete.

Notes

• You can create and attach Note Records directly from the Main Log Page.

Creating a Note

• Click New Note to open the Note Creation page.

• Enter the Note details, the Log to attach it to, and any Notification Groups that apply.

• Expand the text box by dragging the bottom-right corner if needed.

• Click Create to save.

• Notes appear in grey on the Main Log Page for easy identification.