Sending Mass Notifications 

Sending a Mass Notification

1. Select Mass Notification in the left-hand menu and click New Notification.

2. (Optional) Choose an existing template.

3. Write your message.

Selecting Recipients

Choose recipients from:

• Notification Groups

• All Users

• All External Users

Adding Message Details

• Without extra details: The full message appears in the notification text.

• With further details: Recipients can click a link to view more in the web app.

Sending an Update

1. Open the original notification.

2. Select Send Update and enter your update message.

3. Review recipients and click Send.

Enabling Non-Raven Users in the Contacts Page

1. Open the Contacts Page and locate the contact you want to include.

2. Open the contact card.

3. Enable the Mass Notification option.

• Non-Raven users will appear clearly labeled in the contact list and can be included in mass notifications.

Adding Logs

Attach a log to a notification for reference. This is informational only and does not affect delivery.

Important Note

If someone is both a Raven user and a contact, they will receive the notification twice — once via text message and once via the web app.