Update an Issue - Mobile App

How to Update an Issue

Open the issue you want to update.
Update issue details such as the priority, status, or location.
Add media, categories, resolutions, teams, or associated persons as required.
Enter a situation update to keep colleagues informed of the latest developments.
Select the Actions tab to:
- Complete assigned tasks
- Create ad hoc tasks
- Add media
- Record key decisions
- Link related records
- Assign users and deadlines
- Leave comments
Select the History tab to review all updates and activity recorded against the issue.
Once the incident has been resolved, update the issue status to Closed.
If required, open the More menu to edit the title or description, create an ad hoc task, add media, record a key decision, or close the issue.

Keep issue information up to date as an incident develops. Raven allows you to update issue details, assign tasks, add media, record situation updates, and close issues directly from the mobile app. Every update is automatically recorded in the issue history, providing a complete audit trail.